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Old 01/19/2008, 11:02 PM   #1 (permalink)
okc_car_dude
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Tearstone has 5G's and won't respond

Hello, all. i have a quite large issue with tearstone and i would like your help. or tearstone, i believe you are even on these forums, please respond. I am a member at ASEC and own a Dodge Avenger. i have posted a thread about it there, but received no help, so i decided to take it here. this is what i have written at ASEC. sorry for the length...

Quote:
Originally Posted by okc_car_dude on Jan 7 2008, 09:22 PM on ASEC.net

Hello. First, I want to say we are not trying to cause trouble for or sue anyone, here. we'd be happy to just get our parts we paid for and if there is a difference left over, get that back. We are nice people (Rich and I) and we don't want any problems

Now some of you may know about what we are trying to do with my build and some may not. I don't really need to get into too much detail about it, but here are the facts...

Richard Perez at Dreamspeed Performance (now selling the company, but he is still completing my car) got news of having to move (well, not having to, per say... but if good ol' daddy was giving you a house in another state and all you had to do was keep up with the place and pay utilities and whatnot... then you would, too! lol), then he realized that he would be in the middle of my build while doing so. so after calling around and even though he didn't want to go to the competition... since he liked what he heard from Tearstone, he decided to go ahead and go with them for the engine build. The reason being, he did not want to have to tow a car and take an engine in pieces to TX; this way, he could just have them build it and whenever he gets to TX and gets settled in and ready for it, he can just call them up and have them ship the engine to him, there.

So he gives them a $5,000 deposit to get started on the engine on January 18th, 2007 and tells them all about the build, what turbo we're using, the platform what we want out of the car and that the engine needs to handle at least 800hp reliably. He then told them, ok, here's the money, you have the know how, you have the parts. Build me an engine. he told them you chose which block (6G72 or 6G74) my client would sorta like a 3.5 better and I think that would help spool the turbo faster, too, but whatever you think will work best and do it reliably for the project; it's up to you. Whatever camshaft you wanna use, anything, it's up to you. Here’s my money, so get to building it. I leave it in your capable hands to make whatever decisions need to be made. Just give me a call if something is gunna send it over budget. (That’s in my own words.)

So then, later that year, when he's all settled in and he wants to get that engine, he calls them to no answer. He tries another day, and another, and another. He leaves messages, he leaves emails. No response. EVER. So I start calling them and after a few tries, I actually get through. I talked to someone about it and she starts telling me that he gave them a non-refundable $5,000 dollar deposit and then they never heard from him, again (which was the point. he wanted them to build it for him because he was too busy.) and that they tried to call him and email him (Rich never got these). She continued to say that he never even said which black, or camshaft to use, or anything (two of the specific things he told them to decide for him)!!!

So after that he calls them some more and emails and calls and emails and calls and leaves message after message and they never answer, nor return his call. I have also personally tired since then and they have not answered any of my calls, either. It’s almost as if they remember our numbers. So eventually he decides they must be avoiding him and contacts his credit card company about a charge-back. They told him it was too late for this and to contact the local better business bureau for them. He went to do that and they said they have two different addresses for them and he will need the current address. Well he had no way of knowing which address. They do not even list a specific address on their website. Just a city and zip. So I did a search and this is what I got...

Tearstone Performance
114 Carriage Hill Dr.
Casselberry, FL 32707
407-580-1667

Even though they have not answered or returned our calls in months, we would still be happy to just the equivalent to our money in parts. My donor front cut of my Aussie AWD Magna is here in the sates and will be shipped to rich, VERY soon. We will need these parts, pronto! If ANYONE knows them or can contact them for us or if anyone else has had any problems with them, please let me know and thanks in advance. :-)
Quote:
Originally Posted by okc_car_dude on Jan 18 2008, 03:20 PM on ASEC.net

UPDATE:

ok, so i made a point to call tearstone lately, and this is the second time i have left a message stating i wanted to ask about engine parts (which is the truth, i wanted to see about what all parts they have to try and eat up tat 5G deposit, which btw, will be real easy) and they actually called me back... well.... sorta. it was really shady; it was on my cell and i was in an area of FULL reception. they let it do like... half a darn ring! no message was left, either, which leads me to believe they didn't let it ring through, all the more. my phone is set to vibe THEN ring and it just did a very short vibe and then started vibrating to tell me i had missed a call, then played the sound. i called back the number that called me, the second i pulled out my phone and looked at it (as it was vibrating saying i had missed the call) and i just got their automatied answering system in which you can only leave a message. i'll be continually trying to contact them and leaving messages. and keep you posted.
here is a link to the thread at ASEC if any are interested...

Board Message

i have been, since Rich brought it to my attention, been randomly trying to get ahold of them, leaving messages and even an email, or two, usually enquiring abvout parts. rich has left many messages directly concerning the situation. i have only gotten ahold of them that one time, before they knew who i was. in all honesty, i think this was just a HUGE missunderstanding, but i just think it's quite odd that i can never get ahold of them, now. i don't want any trouble or to bring anyone trouble. if we could just get our deposit back, in 5,000 worth of parts, that would be awesome. someone please help. :-( again, sorry for the length
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Old 01/19/2008, 11:19 PM   #2 (permalink)
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that is odd, i've known russ online for some time now, met him in person, and done business with him and never gotten an ill impression of him. both him and his wife were always very professional and he even went out of his way to price match a part for me.

if i talk to him i'll be sure to let him know about this thread.
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Old 01/19/2008, 11:35 PM   #3 (permalink)
okc_car_dude
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Quote:
Originally Posted by Bitter View Post
that is odd, i've known russ online for some time now, met him in person, and done business with him and never gotten an ill impression of him. both him and his wife were always very professional and he even went out of his way to price match a part for me.

if i talk to him i'll be sure to let him know about this thread.
yes, i've actually seen next to nothing but good from them on here, whenever i visited, in the past. and from what i hear, they seem to be quite a reliable and respectable business. i don't understand why this is happening to us. :-(
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Old 01/20/2008, 02:37 AM   #4 (permalink)
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Russ has been around this forum for many many years now. He is a good guy. HOWEVER, it sounds like he needs to communicate with you or your builder ASAP.
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Old 01/20/2008, 03:35 AM   #5 (permalink)
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Quote:
Originally Posted by Sroufe7 at ASEC on Jan 19 2008, 11:05 PM, Quoting Tearstone's email to him
This guy is not even our customer. The problem he should be having is directly with Dreamspeed. But there are definitely two sides to every story so do you want me to logon and post a rebuttal?



Just so you know…



This is directly related to poor communication from Dreamspeed and their unwillingness to work with us on what they wanted for an engine build. The reason we took his deposit was that he was supposed to contact me to coordinate an engine build shortly after he gave us the money. He said he had to get rid of $5k quick or he would spend it on something else (Dreamspeed). We tried to call and email him for 6 months with no return calls or answers for us to assume that 6 months after that transaction that he was out of business.



I don’t know if you know us, but we’ve been doing business for nearly 3 years with these platforms and as far as I know absolutely no one has ever had a real solid complaint. The reason we have been avoiding Dreamspeed calls is because out of the blue in July-August Dreamspeed called us up threatening us with lawyers when we assumed they went out of business due to lack of communication, so at the point he pulls the lawyer card, I don’t want to hear from anyone but his lawyer to work it out from there.



Really, that’s the point that I am at now, I’m waiting to hear from Dreamspeed’s lawyers and I feel that any communication with him or his customer is inappropriate.
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Old 01/20/2008, 03:53 AM   #6 (permalink)
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This is quoting my response to that email sent to Sroufe7 by Tearstone on ASEC...

Quote:
Originally Posted by okc_car_dude at ASEC on Jan 20 2008, 02:17 AM

Quote:
Originally Posted by okc_car_dude at ASEC on Jan 7 2008, 09:22 PM
Richard Perez at Dreamspeed Performance (now selling the company, but he is still completing my car) got news of having to move (well, not having to, per say... but if good ol' daddy was giving you a house in another state and all you had to do was keep up with the place and pay utilities and whatnot... then you would, too! lol), then he realized that he would be in the middle of my build while doing so. so after calling around and even though he didn't want to go to the competition... since he liked what he heard from Tearstone, he decided to go ahead and go with them for the engine build. The reason being, he did not want to have to tow a car and take an engine in pieces to TX; this way, he could just have them build it and whenever he gets to TX and gets settled in and ready for it, he can just call them up and have them ship the engine to him, there.

So he gives them a $5,000 deposit to get started on the engine on January 18th, 2007 and tells them all about the build, what turbo we're using, the platform what we want out of the car and that the engine needs to handle at least 800hp reliably. He then told them, ok, here's the money, you have the know how, you have the parts. Build me an engine. he told them you chose which block (6G72 or 6G74) my client would sorta like a 3.5 better and I think that would help spool the turbo faster, too, but whatever you think will work best and do it reliably for the project; it's up to you. Whatever camshaft you wanna use, anything, it's up to you. Here’s my money, so get to building it. I leave it in your capable hands to make whatever decisions need to be made. Just give me a call if something is gunna send it over budget. (That’s in my own words.)

So then, later that year, when he's all settled in and he wants to get that engine, he calls them to no answer. He tries another day, and another, and another. He leaves messages, he leaves emails. No response. EVER. So I start calling them and after a few tries, I actually get through. I talked to someone about it and she starts telling me that he gave them a non-refundable $5,000 dollar deposit and then they never heard from him, again (which was the point. he wanted them to build it for him because he was too busy.) and that they tried to call him and email him (Rich never got these). She continued to say that he never even said which black, or camshaft to use, or anything (two of the specific things he told them to decide for him)!!!
well i'm glad i finally got the other side of this story. (of course this is only heresay, but then, that's all it is on both sides) but this is what i know from what rich and what that lady told me.

so, as you see up there, this was obviously just a HUGE misunderstanding, as i had suspected for quite a while. Rich thought he was giving them control over the build and what parts to use so that he wouldn't have to worry about it and he could fully concentrate on his current build (a 700whp 1G GSX). see, rich was a one man show and had been for quite sometime. when he's there in the shop and working, he usually can;t even here the cell ring, because it's not even on him. and i think at that time, he didn't even have a cell, anyway. just the home phone. so yes, it WAS often very hard to get ahold of him, but i don't think they tried very hard, because i always managed to. yeah, sometimes it'd be a few days in between, but i would get to him, eventually.


Quote:
This is directly related to poor communication from Dreamspeed and their unwillingness to work with us on what they wanted for an engine build.

unwillingness would mean he knew of it and refused. i'm fairly certain this did not happen.


Quote:
We tried to call and email him for 6 months with no return calls or answers for us to assume that 6 months after that transaction that he was out of business.

the lady i spoke with over the phone told me that when they went to email him, they say his site had some california address and they had assumed he was out of business (or something along those lines). which was WAY early, because he had just not updated his website, yet, to show that he was then in oregon. so if this contact went on for six months until they assumed he was out of business (not to say it didn't), then why did she tell me they had at that point? (which was WAY before six months, after) also, this lady said that nothing had been done about the build. nothing had been purchased, no work had been done.

also, i had great contact with rich through them not answering him. that message makes it sound as if suddenly, out of the blue, he calls them threatening a lawsuit. that was not the case, at all. (and i do believe rich on this one) he tried contacting them by phone for a while and after he got no response, and then i had called and got the response as quoted above, THEN he called and started leaving messages. they started out very tame. such as, hello, this is rich at dreamspeed performance, my number is ______ my email is ______ i am calling regarding such and such matter, please give me a call back. (no response) second message, helloe this is rich with DSP, contact info is ____ this is message two, please respond. so after 4 or 5 of these messages, he (stupidly) says something along the lines of (this is the best i can remember it) this is message 4/5 and i have still gotten no reply. THIS was when he said whatever the "threatening" happened, which to my understanding, he never said he had a lawyer, but more like, well shit, you guys still won't respond, so whould i get a lawyer to help me out on this, or what? please respond.

i can personally vouge that no lawyer was ever retained. i'm sure he felt that after so many tries, they were ignoring him and he was getting desperate and so he (hastily and without much forethought, in my opinion, because... them's fightin' words! lol) said something about POSSIBLY getting a lawyer, or don't make me have to, or something to that effect. but it was AFTER they were ALREADY not answering his calls.

it is a theory of mine that (and please know, that i am in no way saying this happened, just a possible scenario), after this HUGE misunderstanding that they were supposed to build the engine and make the decisions on what parts we will need, based on the description rich had given russ... and so much time had passed without rich contacting them, it was considered as a gain; something for nothing, and so went down on the books as such. so, after rich calls them wanting to know where his stuff was, they freak out and don't know what to tell him. might have already even spent his deposit. this might have been why they were so slow to respond. and they might have just sat around wondering what to do about it for so long, then rich had already left that supposedly threatening message. i know what this is like, being that i've recently been working in the accounting part of the hotel. basically, once this was already considered gain... it's almost like it's now a loss to make good on it, although you did already get the money, it was jsut so long ago, that you're now gunna give these parts away and things aren't gunna balance out (unless that account might have, for some reason, been kept open and the funds in it were not transfered to another account. account not being bank accounts, but business accounts). this is most certainly cause for alarm... but still, it was all just a misunderstanding. rich was under the impression they were building him an engine and all was fine, which is why it was so late when he finally contacted them. but unless it was previously stated in a contract that rich that rich had personally signed, then in no case... late, or not, can they keep the money and get something for nothing. so as i said, i can understand their alarm, but that does not mean they can keep the money without something in return or ignore rich's calls and messages BEFORE he stated ANYTHING about a lawyer.

NO LAWYER WAS EVER RETAINED, NOR HAS ONE BEEN NOW. i can completely understand russ's concern, but if you can see this, please, please, please, can we just send you a list of the parts and get our 5 grand worth of parts we want from you on your website or what can you get, so we can just end this and call it good?

i've stated since the beginning that i don't want any trouble for anyone. i would like to end this as peacively as possible and this seems like the easiest thing for everyone. my project has waited long enough, please just let us get our parts, from you. :-( then i can tell everyone how it was just an enormous misunderstanding and how great tearstone was about making good on it. i promise you, i really think this is just a misunderstand and i have even stated so, in this forum, even before you responded. please, why can't we just do this? and if someone tried to take you to court on it later, then you could easily show that you sent rich those parts and nothing would be debatable in court. money would have been given and parts, in the value of our deposit, would have then been acceptedas return for the money given. nothing could be done about it. please, can't we just get our parts? please?
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Old 01/20/2008, 06:03 AM   #7 (permalink)
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he is also a member on - Club 3G - EclipseForums.org
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Old 01/20/2008, 10:37 AM   #8 (permalink)
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I have been following this thread, and its now been a day, I thought that Tearstone would have already been here by now to straighten this out!!
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Old 01/20/2008, 11:37 AM   #9 (permalink)
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Look at post number 5. Russ is in contact with this guy through email as of yesterday. He just isn't posting anything here.

Taking care of the customer is number one. Explaining the situation to the peanut gallery comes after.

But nonetheless, I'm sure Russ will chime in here soon.
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Old 01/20/2008, 11:55 AM   #10 (permalink)
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Yeah I think it would be best if he came into the thread, for the main reason that alot of members might not read post #5 (like me ) and Tear could lose some business! Glad to hear that the situation is all working out.
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Old 01/20/2008, 01:29 PM   #11 (permalink)
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the e-mail was to me.

I e-mailed Russ and asked him about the situation.
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Old 01/20/2008, 06:33 PM   #12 (permalink)
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Quote:
Originally Posted by sroufe7 View Post
the e-mail was to me.

I e-mailed Russ and asked him about the situation.
yes, please note Sroufe7's post. no direct contact has been made with me or Rich @ Dreamspeed.

i've been thinking about this, non-stop since i read that email. i was even literally thinking about it in my sleep! lol i have thought of two very good points, i think.

1) if Rich was under the assumption (and yes, we all know what they say about those, lol.) that the engine was either A. being built, or B. should already have been built, as was discussed with Tearstone (or so he thought). then why "out of the blue", would he contact them threatening anything, at all and not just contact them asking about his engine? see... this is where i do believe rich. it was AFTER them not answering his calls and them telling me what they said and then not returning his many messages and whatnot that he got desperate tried to say something the the effect of, i don't wanna/do i have to get a lawyer to get a response from you./? it just does not make any sense to me, at all that he would threaten that, "out of the blue."

2) if he had a lawyer... doesn't he think they would have either A. contacted him by now or B. been subpoenaed? i mean... that was back in july-august, that was about 6 months ago! again, NO LAWYER HAS BEEN DETAINED. it was just something he said without thinking it through after numerous messages to try and get a returned call.

also, another note... depending on what else you have, Tearstone, assuming this goes well, i would even be willing to spend money on more parts, with you, since you have most of what we need for the engine build.

Tearstone... he is not even trying to be an A-hole here or anything and after all of that, ask for his money back. all he wants is parts in the amount of our deposit back, and we can all call it good. just a big misunderstanding. i understand i am not your cusomer, directly, but this directly has to do with my project and the only reason i ever got involved was because no one would answer/return his calls/messages. i even had the same problem for a bit before i got ahold of them that one time i did. please, Russ... can we just make good on this with those parts? :-(

Last edited by okc_car_dude : 01/20/2008 at 07:47 PM. Reason: typos.
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Old 01/20/2008, 08:15 PM   #13 (permalink)
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As you saw from post #5 you have a basic back story of what is going on from our point of view.

* Rich dropped off the face of the earth for over 6 months as we attempted to contact him repeatedly for what to do on the engine build.
* The only notes Bobbi took down from his order was Name, Company, Address, Phone Number, Credit Card and a Engine Long Block built. Bobbi, who took the call never got any determination on rather he wanted a 6g72 or 6g74 block.
* Richard agreed to contact me so that we can discuss what course of action to take on the build.
* I left voicemails, which were never returned regarding the build.
* Bobbi emailed and called him several occasions.
* Eventually, one of the phone numbers for Dreamspeed picked up as someone else.
* Another one of the numbers that we got from the website rang with no voicemail or answering machine.
* We had assumed he went out of business after 6 months of no contact and considered the project closed.
* 7 months after he gave us the deposit, we were contacted by Rich again, which resulted in threatening us with lawyers.

Rather he has a lawyer or not, we have a duty to protect our company. As a result our communication with Dreamspeed has been cut off. As a customer of Dreamspeed, it is your duty to hold them accountable for this. This is between Dreamspeed and Tearstone Performance. I'm not convinced that Dreamspeed is even a legitimate company so I would rather handle this legally as this was the path that Richard wanted to take. Also, I feel that it is for the best as I don't want to put my company in any further jeopardy.
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Old 01/20/2008, 08:56 PM   #14 (permalink)
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Quote:
Originally Posted by Tearstone View Post
As you saw from post #5 you have a basic back story of what is going on from our point of view.

* Rich dropped off the face of the earth for over 6 months as we attempted to contact him repeatedly for what to do on the engine build.
* The only notes Bobbi took down from his order was Name, Company, Address, Phone Number, Credit Card and a Engine Long Block built. Bobbi, who took the call never got any determination on rather he wanted a 6g72 or 6g74 block.
* Richard agreed to contact me so that we can discuss what course of action to take on the build.
* I left voicemails, which were never returned regarding the build.
* Bobbi emailed and called him several occasions.
* Eventually, one of the phone numbers for Dreamspeed picked up as someone else.
* Another one of the numbers that we got from the website rang with no voicemail or answering machine.
* We had assumed he went out of business after 6 months of no contact and considered the project closed.
* 7 months after he gave us the deposit, we were contacted by Rich again, which resulted in threatening us with lawyers.

Rather he has a lawyer or not, we have a duty to protect our company. As a result our communication with Dreamspeed has been cut off. As a customer of Dreamspeed, it is your duty to hold them accountable for this. This is between Dreamspeed and Tearstone Performance. I'm not convinced that Dreamspeed is even a legitimate company so I would rather handle this legally as this was the path that Richard wanted to take. Also, I feel that it is for the best as I don't want to put my company in any further jeopardy.
i know that rich was hard to get ahold of, but it WAS possible. sometimes i could not get ahold of him for a few days in a row, but i did get to him, eventually. he is a one man show and tends to focus too much on his builds and will somehow forget everything else. i know, not a way to do business, but as i said, he wasn't ever expecting to hear from you, anyway. he thought y'all were suppose to be building his engine and when he wanted it, to just give you a call and pay for the rest of it.
i don't know if i believe as to just how hard your company tried to contact him, or not. i really don't know, but as far as i can see... now the story is changing. it went from "out of the blue" to "which resulted in" these are two different things. you also say that is the path richard wanted to take (the legal one). that is not that case, at all. he just wanted his parts, but you wouldn;t talk to him in order for him to tell you so. and whether you were never able to contact him, or not... HE IS A PAYING CUSTOMER. he paid for products/services and what did he receive for them? NOTHING. things just don't work that way. as for why you weren't able to get a hold of him, again, HUGE misunderstanding. he was busy doing his thing between building the GSX Monster, packing, Moving, Fixing the new house and whatnot. he was under the impression he did not have to worry about it. but whether he comes back to you 2 days later, or 7 months later... HE STILL PAID FOR YOUR PRODUCTS/SERVICES and he is entitled to what he paid for. and whether he has a "legitimate company" or not, doesn't matter. HE IS STILL A PAYING CUSTOMER. did he ever sign anything stating that there was a time frame in which, if it was surpassed, the order would be considered canceled with no refund?
as i said, i understand your standpoint, completely, but i do not believe he ever intentionally ignored Tearstone's calls, specifically and it gives you no right to consider this account close and refuse to return his calls OR provide him with the products/services he paid for, as well. i am convinced this happened well before anything was ever brought up about a lawyer.
as i have said before... please, if you just get him the deposit worth of parts, this will all be considered good, a huge misunderstanding and IF it were ever taklen to court, it would stand up in there, completely that yes, he has proof he paid, and look at these tracking numbers and order forms signed by Rich, it appears you have proof that the order was filled.
i just don't understand how you can sit there and do nothing when you have the chance to rectify this whole misunderstanding and make it right. Please, it was just something Rich said without thinking, out of desperation to get you to return his calls/messages. we can still fix this. you have the power to make it right, Russ, and it will hold up in court, completely. please, just make it right. please call me or rich. send me a pm and i'll give you all the info you could possibly need. thank you... i hope.

Last edited by okc_car_dude : 01/20/2008 at 09:20 PM. Reason: addendums
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